Refund Policy
Last updated: July 6, 2026
Thanks for supporting Van Dyke Coffee LA. Because most of what we sell is made fresh — brewed drinks, food, and pastries — please read this policy so you know what to expect if something isn't right with your order.
Prepared food and drinks
We want every drink and every pastry to be exactly what you hoped for. If there's a problem with your order — it was made incorrectly, it wasn't what you ordered, or the quality isn't up to standard — let a member of our team know at the time of pickup or within the same day and we'll remake it or refund it. Because these are perishable items prepared to order, we're generally not able to accept returns or issue refunds after that window.
Pickup and online orders
If you place a pickup order through our website or ordering partner and something is wrong when you collect it, please tell us right away so we can make it right on the spot. If you were charged for an order you never received, or were charged incorrectly, contact us at the details below and we'll review it and issue a refund where appropriate.
Orders that aren't picked up cannot be refunded once they've been prepared, since we make them fresh for you.
Retail items (beans, merchandise, gift items)
For sealed, unopened retail goods such as bags of whole-bean coffee, mugs, or other merchandise, you may request a return or exchange within 7 days of purchase as long as the item is unused and in its original, unopened packaging, with proof of purchase.
For food-safety reasons we can't accept returns on opened or perishable items, including coffee beans once the bag has been opened, or any prepared food.
Damaged, defective, or wrong items
Please check your order when you receive it. If a retail item arrives damaged or defective, or you received the wrong item, contact us as soon as possible and we'll evaluate it and make it right — whether that's a replacement or a refund.
Gift cards
Gift cards are non-refundable and cannot be redeemed for cash except where required by law.
How refunds are issued
Approved refunds are returned to your original payment method. Please allow a few business days for your bank or card issuer to post the refund — the exact timing is up to them, not us.
Contact us
Questions about a purchase or a refund? Reach us at:
Van Dyke Coffee LA
3182 W Olympic Blvd, Los Angeles, CA 90006
Phone: (323) 840-2000
Email: vandykecoffee.la@gmail.com
This policy may be updated from time to time. The version posted on our website is the current one.